Privacy Notice | Back by Teatime

Who I am

Back by Teatime is the trading name of Charlie Reed, a sole trader in Colchester, Essex. I'm responsible for the personal information described here. Contact me at charlie@backbyteatime.co.uk.

What I collect

Your name, contact details and messages when you get in touch.
Information about how your business works, which you share during a chat or Time Audit.
A recording of a Time Audit interview, only with your written consent.
Details needed to invoice you and keep business records.

How I use it, and why

To reply to your enquiry and arrange a chat (legitimate interests, and steps before a contract).
To carry out work you've asked for (contract).
To record and analyse a Time Audit interview (your consent, which you can withdraw).
To keep accounts and meet tax rules (legal obligation).

Who helps me

I use a small number of trusted providers, who only process information on my behalf:

Apple (iCloud Mail) for email.
Anthropic (Claude) to help analyse Time Audit notes and transcripts, with your consent. I remove details that aren't needed first.
Vercel to host this website.
Twilio for phone calls and text messages.

Some of these providers are based outside the UK. Where information leaves the UK, it's protected by the safeguards UK law requires. I never sell your information.

How long I keep it

Interview recordings: deleted within 30 days.
Enquiries that don't go further: deleted within 12 months.
Client and invoice records: kept for 6 years for tax purposes.

Cookies

This website doesn't use cookies or tracking. Its fonts and code are all stored on the site itself.

Your rights

You can ask for a copy of your information, ask me to correct or delete it, or object to how I use it. Email me and I'll respond within one month. If you're unhappy with how I handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.