Business owner · B&Bs, guesthouses & holiday lets

A guesthouse or holiday lets with a team?

Your team's busy, and the guest messages, changeovers and reviews still land on you. I set up AI so everyone works the same way, then look after it and help your team use it.

Or call 01206 636 400, or , my AI assistant.

What I'd set up for you

Help for the whole team.

Guest questions, day and night

Parking, Wi-Fi, check-in and local tips answered instantly.

With a teamCovers the team when everyone's busy. Anything important comes to you.

Check-in details sent for you

Directions, door codes and house guides sent at the right moment.

With a teamThe same clear details every time, whoever's on shift.

Changeovers scheduled

Your cleaner is told about every changeover the moment a booking lands.

With a teamOne diary the whole team works from.

More direct bookings

A simple website so repeat guests book with you, not through the big platforms.

With a teamChanges handled without anyone ringing round.

A team that's confident with AI

The AI already in tools you pay for, switched on, plus a half-day workshop with simple rules for customer data.

With a teamEveryone uses it the same way, safely.

Something else on your mind?

Tell me what eats your week. If AI won't save you real time, I'll tell you.

Book a free chat →

Every business is different. I start by sitting down with you to see how your week actually works, then suggest only what will save you real time.

An example · made up

Friday, 11pm

A guest can't find the key safe. The assistant sends the photo guide and the code straight away. You stay asleep.

Visitors to Mersea, Dedham Vale, the castle and the zoo ask the same questions every week. Answering them automatically gives you your evenings back.

Text messagesMade-up example

A holiday let's guest messages

GuestWhat time is check-in, and is there parking?
AI assistantCheck-in is from 3pm, and there's free parking for one car on the drive. I'll send the door code on the morning you arrive.
GuestIs there a pub nearby for dinner?
AI assistantThere are two within a ten-minute walk. I'll include them in your welcome guide.
Hear Amy take a call

Hollybrook Barns

An American guest rings the day before arriving in Dedham.

Made-up call, 1:10. Amy is the same AI assistant that answers 01206 636 400.

Read the call
  1. Amy Hello, Hollybrook Barns in Dedham. I'm Amy, Ellis's AI assistant, and calls are recorded so Ellis gets your message. How can I help?
  2. Caller Hi there! This is Linda Brooks. My husband and I arrive tomorrow, all the way from Ohio. Our train gets into Manningtree around noon. What time can we check in?
  3. Amy I'll just check your booking.
  4. Amy Here we are. Two nights in the Granary, from tomorrow. Check-in's from three, and I'll text you the door code in the morning.
  5. Caller Is there any chance we could get in a little earlier? We'll have our bags with us.
  6. Amy I can't promise that, as the cleaners are usually there until about two. But I'll ask Ellis, and if it's ready sooner, you'll get a text.
  7. Caller Thank you. And is it far to walk to Flatford? We'd love to see the mill.
  8. Amy It's about two miles along the river, and it's a lovely walk. There's a map in the welcome guide, which I'll text you tonight.
  9. Caller Oh, that's wonderful. Thank you, Amy.
  10. Amy You're very welcome, Linda. Safe travels, and enjoy Dedham.
Prices

Clear prices. No surprises.

You always get a fixed quote before anything starts. I'm not VAT registered, so there's no VAT to add.

Start

  • Free chatFree
    20 minutes. No obligation.
  • Time Audit£195
    In-person interview and your Time-Back Report. Taken off the price of any setup.

Set up

  • Quick winsfrom £395
    Switch on the AI in tools you already use, plus training.
  • Setupfrom £495
    Phone assistant, smart booking, quotes, invoices and more, built for you.
  • Websitefrom £495
    A fast site with booking and enquiries built in. You own it once it's paid for.

Keep it running

  • Care planfrom £99/mo
    Monitoring, fixes, small changes and a monthly report. 30-day rolling.
  • Team workshopfrom £295
    Half a day helping your team use AI safely and confidently.
For one-person businessesSolo package

One visit, three time-savers set up for you, and looked after every month.

from £195setupfrom £49/mocare
What's included →
5
Founding clients wanted

I'm looking for five Colchester businesses to work with first: a free Time Audit and setup at founding prices, in return for honest feedback and, if you're happy, a short testimonial.

Apply
Colchester · In person · Done for you

It's nearly teatime.

Book a free 20-minute chat. Tell me how your week goes, and I'll tell you honestly whether AI can help. No jargon, no hard sell.

Book a free chat

01206 636 400WhatsAppcharlie@backbyteatime.co.uk

Free · 20 minutes · no hard sell

Book a free chat

The quickest way is a message or a call. I'll arrange a time, on the phone or in person.

WhatsApp me Call 01206 636 400

or chat here

Or email me directlycharlie@backbyteatime.co.uk