Starting up · B&Bs, guesthouses & holiday lets

Opening a B&B or holiday let?

The best time to sort the guest messages, changeovers and reviews is before they pile up. I'll set up what a new B&B or holiday let needs from day one, in your name, and show you it working before your first customer.

Or call 01206 636 400, or , my AI assistant.

What I'd set up for you

Set up right, from day one.

Guest questions, day and night

Parking, Wi-Fi, check-in and local tips answered instantly.

From day oneSet up before you open, so no early enquiry is missed.

Check-in details sent for you

Directions, door codes and house guides sent at the right moment.

From day oneSorted before your first customer arrives.

Changeovers scheduled

Your cleaner is told about every changeover the moment a booking lands.

From day oneReady for your first bookings, so the diary runs itself from week one.

More direct bookings

A simple website so repeat guests book with you, not through the big platforms.

From day oneA diary that works properly from the very first week.

Records ready for tax

Receipts photographed and logged in software that's ready for Making Tax Digital. Your accountant, or you, does the tax.

From day oneTidy records from the first sale, so the year end isn't a shoebox of receipts.

Making Tax Digital dates →

Something else on your mind?

Tell me what eats your week. If AI won't save you real time, I'll tell you.

Book a free chat →

Every business is different. I start by sitting down with you to see how your week actually works, then suggest only what will save you real time.

An example · made up

Friday, 11pm

A guest can't find the key safe. The assistant sends the photo guide and the code straight away. You stay asleep.

Visitors to Mersea, Dedham Vale, the castle and the zoo ask the same questions every week. Answering them automatically gives you your evenings back.

Text messagesMade-up example

A holiday let's guest messages

GuestWhat time is check-in, and is there parking?
AI assistantCheck-in is from 3pm, and there's free parking for one car on the drive. I'll send the door code on the morning you arrive.
GuestIs there a pub nearby for dinner?
AI assistantThere are two within a ten-minute walk. I'll include them in your welcome guide.
Hear Amy take a call

Hollybrook Barns

An American guest rings the day before arriving in Dedham.

Made-up call, 1:10. Amy is the same AI assistant that answers 01206 636 400.

Read the call
  1. Amy Hello, Hollybrook Barns in Dedham. I'm Amy, Ellis's AI assistant, and calls are recorded so Ellis gets your message. How can I help?
  2. Caller Hi there! This is Linda Brooks. My husband and I arrive tomorrow, all the way from Ohio. Our train gets into Manningtree around noon. What time can we check in?
  3. Amy I'll just check your booking.
  4. Amy Here we are. Two nights in the Granary, from tomorrow. Check-in's from three, and I'll text you the door code in the morning.
  5. Caller Is there any chance we could get in a little earlier? We'll have our bags with us.
  6. Amy I can't promise that, as the cleaners are usually there until about two. But I'll ask Ellis, and if it's ready sooner, you'll get a text.
  7. Caller Thank you. And is it far to walk to Flatford? We'd love to see the mill.
  8. Amy It's about two miles along the river, and it's a lovely walk. There's a map in the welcome guide, which I'll text you tonight.
  9. Caller Oh, that's wonderful. Thank you, Amy.
  10. Amy You're very welcome, Linda. Safe travels, and enjoy Dedham.
Prices for new businesses

Pick the pieces. Fixed quote first.

There's no set start-up bundle: you choose what you need now, and add more later. You always get a fixed quote before anything starts. I'm not VAT registered, so there's no VAT to add.

  • Free chatFree
    20 minutes, by phone or in person. No obligation.
  • A websitefrom £495
    A fast site with booking and enquiries built in. Yours once it's paid for.
  • Calls answered, booking, quotes and invoicesfrom £495
    Set up and tested with you, in your own accounts. The usual start if you'll have a team.
  • Just you? The Solo packagefrom £195
    One visit and three time-savers, such as calls answered, booking and records ready for tax. Then care from £49 a month.
  • Records ready for tax, on their ownpriced after a free chat
    Usually one of your Solo time-savers, or set up alongside the rest.
  • Care planfrom £99/mo
    Monitoring, fixes, small changes and a monthly report. 30-day rolling. Solo care from £49 a month.
Colchester · In person · Done for you

Open for business. Home for tea.

Book a free 20-minute chat. Tell me what you're starting and when, and I'll tell you honestly what's worth setting up now and what can wait.

Book a free chat

01206 636 400WhatsAppcharlie@backbyteatime.co.uk

Free · 20 minutes · no hard sell

Book a free chat

The quickest way is a message or a call. I'll arrange a time, on the phone or in person.

WhatsApp me Call 01206 636 400

or chat here

Or email me directlycharlie@backbyteatime.co.uk